Privacy Policy

1. Who We Are

Eskedan Properties is a real estate platform that connects buyers, investors, and property seekers with carefully selected real estate opportunities.

Our platform allows users to:

• Browse property listings
• Save favorite properties
• Create an account
• Schedule consultations
• Receive notifications regarding consultations and account activity
• Contact our team
• Manage personal account information

2. Information We Collect

We collect information that you voluntarily provide, information generated through your use of our platform, and limited technical information required for security and performance.

Personal Information

When you create an account or interact with our services, we may collect:

• Full name
• Email address
• Phone number (if provided)
• Profile photo (optional)
• Account password (encrypted by our authentication provider)
• User role (customer, manager, administrator)

Property Activity

We may collect information regarding your interactions with our platform, including:

• Saved listings
• Consultation requests
• Consultation history
• Property views
• Search preferences
• Notification history

This information helps us improve your experience and provide personalized services.

Consultation Information

When scheduling a consultation, we may collect:

• Preferred consultation date and time
• Selected property
• Notes or additional information you provide
• Consultation status
• Calendar scheduling information (where applicable)

Communications

When you contact us, we may collect:

• Email correspondence
• Contact form submissions
• Customer support inquiries
• Consultation-related messages

Technical Information

When you use our website, we automatically collect certain technical information, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Referring website
• Date and time of requests
• Session information
• Error logs
• Security logs

This information is used for security, diagnostics, fraud prevention, and service improvement.

3. How We Use Your Information

We use your information to:

• Create and manage your account
• Authenticate your identity
• Display your saved listings
• Schedule and manage consultations
• Respond to inquiries
• Send transactional emails
• Verify account ownership
• Reset passwords
• Improve our services
• Monitor platform performance
• Detect abuse and fraudulent activity
• Enforce our Terms of Use
• Comply with legal obligations

We do not sell your personal information.

4. Saved Listings

If you choose to save properties, we store those preferences within your account. Saved listings are used solely to:

• Display your saved properties
• Allow quick access to listings you are interested in
• Improve your user experience

Saved listings remain private and are never publicly visible.

5. Consultation Requests

When you schedule a consultation:

• We store your consultation request.
• Authorized staff may review the request.
• We may contact you regarding scheduling.
• Consultation details may be synchronized with our internal calendar systems to manage appointments efficiently.

Consultation information is only accessible to authorized personnel responsible for managing appointments.

6. Account Security

Your account is protected through secure authentication.

Passwords are never stored in plain text by Eskedan Properties.

Authentication is securely managed using our authentication infrastructure.

We encourage users to:

• Choose strong passwords
• Keep credentials confidential
• Notify us immediately of unauthorized account access

7. Email Communications

We may send emails relating to:

• Account verification
• Password resets
• Consultation confirmations
• Consultation updates
• Account security notifications
• Important service announcements

We do not send unsolicited marketing emails without appropriate consent.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Maintain user sessions
• Remember authentication status
• Improve website functionality
• Enhance security
• Analyze website usage
• Improve performance

Most browsers allow you to manage or disable cookies. Disabling certain cookies may affect website functionality.

9. Google Services

Google Maps

Our website may display Google Maps to help users understand property locations.

Using embedded maps may result in certain technical information being processed by Google in accordance with Google's own Privacy Policy.

Google Calendar

Where consultation scheduling is enabled, appointment information may be synchronized with our internal Google Calendar solely for appointment management.

Only authorized personnel have access to these calendars.

10. Third-Party Service Providers

We work with carefully selected service providers to operate our platform.

These providers may include:

• Hosting providers
• Database providers
• Authentication services
• Email delivery providers
• Mapping services
• Calendar services

These providers process information only as necessary to perform services on our behalf.

11. Data Storage

Your information is securely stored using modern cloud infrastructure.

We implement appropriate technical and organizational safeguards designed to protect your information against:

• Unauthorized access
• Data loss
• Misuse
• Alteration
• Unauthorized disclosure

While we strive to protect your information, no online service can guarantee absolute security.

12. Data Retention

We retain information only for as long as necessary to:

• Provide our services
• Maintain legitimate business records
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

When information is no longer required, it is securely deleted or anonymized where appropriate.

13. Sharing Your Information

We do not sell or rent your personal information.

We may share information only in limited circumstances, including:

• With authorized employees managing consultations
• With trusted service providers operating our platform
• When required by law
• To protect legal rights
• To prevent fraud or abuse
• During business restructuring if ownership changes

Any sharing is limited to what is reasonably necessary.

14. Your Rights

Depending on applicable law, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Update your account details
• Request deletion of your account
• Request a copy of your information
• Object to certain processing activities where applicable

We will respond to legitimate requests within a reasonable timeframe.

15. Account Deletion

You may request deletion of your account by contacting us.

Deleting an account may result in removal of:

• Personal profile information
• Saved listings
• Consultation history where legally permissible
• Notification history

Certain records may be retained where required for legal, regulatory, or legitimate business purposes.

16. Children's Privacy

Our services are intended for individuals who are legally able to enter into agreements regarding real estate services.

We do not knowingly collect personal information from children.

If we become aware that such information has been collected unintentionally, we will take reasonable steps to remove it.

17. International Data Processing

Depending on the technologies used to operate our services, your information may be processed on servers located outside your country.

We take reasonable measures to ensure your information remains protected regardless of processing location.

18. Security Measures

We maintain security practices designed to protect our platform, including:

• Secure authentication
• Role-based access controls
• Row-level database security
• Encrypted communications (HTTPS)
• Rate limiting
• Activity logging
• Infrastructure monitoring
• Access restrictions for administrative functions

Security measures are regularly reviewed and improved.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or operational practices.

When significant changes are made, we will update the "Last Updated" date and may provide additional notice where appropriate.

Continued use of our services after changes become effective constitutes acceptance of the updated Privacy Policy.

20. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us.

Eskedan Properties

• Email: eskedanproperties@gmail.com
• Phone: +251 97 731 0525
• Website: www.eskedanproperties.com